Refund policy
Return and Refund Policy
At Beneficial Basics Skincare, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we’re here to help. Please read our refund policy carefully.
To process your return, please contact us hello@beneficialbasicsskincare.com.au
Be sure to include your order number or confirmation along with any relevant information so we can assist you as quickly as possible.
Eligibility for Refunds
- Damaged or Defective Products: If your product arrives damaged or defective, please contact us within [7 days] of receiving your order. We will provide a full refund or replacement at no additional cost. Photos must be provided of damaged good within original postage packaging. Damaged items photographed alone, with no postage packaging visible will not be excepted. Refunds will be refused without photographs provided in refund request.
- Unopened Products: If you are not satisfied with your order, you may return unopened products within [14 days] for a full refund.
- Opened Products: Due to the nature of skincare products, we cannot accept returns on opened or used items unless they are damaged or defective.
Original shipping costs are non-refundable, and the return cost is to be paid by customer at the time of return.
Beneficial Basics is not liable for any lost or delayed orders by Australia Post or any substituted courier companies.